Privacy Policy

This Privacy Policy applies to the services of Ellory London. We highly value the privacy of our customers and are committed to handling all personal information you provide to us with care, confidentiality, and in accordance with applicable data protection laws.

By using our website and services, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

When you place an order, create an account, or otherwise interact with our website, we may collect the following personal data:

Full name
Billing and shipping address
Email address
Phone number
Payment information (processed securely via third-party payment providers)
IP address
Device and browser information
Website usage data and activity on our website

2. Purpose of Data Processing

We collect and process your personal data for the following purposes:

To process, fulfill, and ship your orders
To provide customer service and respond to inquiries
To keep you informed about your order status and important updates
To improve our products, services, and website functionality
To prevent fraud and ensure the security of our platform

We only process personal data when there is a lawful basis to do so.

3. Sharing Data with Third Parties

Your personal data is only shared with third parties when this is necessary to perform our services properly. This may include:

Payment service providers
Shipping and logistics partners
IT and website service providers

All third parties are required to handle your data securely and in compliance with applicable privacy regulations. We may also disclose personal data if required by law or legal authorities.

4. Data Retention

We do not retain your personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

5. Cookies

Our website uses cookies and similar technologies to enhance functionality, analyze website traffic, and support marketing activities. Cookies help us understand how visitors use our website and improve the user experience.

You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect the functionality of the website.