Shipping & Delivery Policy

At Ellory London, we aim to deliver your order as quickly and accurately as possible. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered.

1. Processing Time

All orders are processed within 1–3 business days.
Once your order has been shipped, you will receive a confirmation email containing your tracking information, allowing you to monitor the progress of your shipment.

2. Delivery Time

The average delivery time is 3–7 business days, depending on your location.
Please note that delivery times are estimates and may be affected by:

Busy periods
Customs inspections or clearance procedures
External logistics delays beyond our control

Ellory London cannot guarantee exact delivery dates.

3. Shipping Method & Origin

All orders are shipped directly from our international supplier, which may be located in China.
As a result, customs duties, import taxes, or additional fees may apply depending on the destination country. These charges are the responsibility of the customer.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout.
The final shipping fee depends on factors such as:

Package weight
Destination country
Selected shipping method

5. Shipping Responsibility

If tracking information confirms that a package has been delivered to the address provided, responsibility transfers to the customer.
Customers are responsible for ensuring that the shipping address entered at checkout is accurate and complete.
Any address errors must be reported within 24 hours after placing the order.

Ellory London is not responsible for delays, loss, or delivery issues caused by incorrect address details.