Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of Ellory London. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
1. Applicability
These Terms & Conditions apply to all offers, orders, and agreements concluded via the Ellory London website. By placing an order, you confirm that you have read, understood, and accepted these Terms & Conditions.
2. Product Information
We make every effort to ensure that all product descriptions, images, and information on our website are accurate and up to date. However, minor errors, typographical mistakes, or inaccuracies may occur.
Ellory London reserves the right to correct any errors or inaccuracies at any time without prior notice.
3. Orders & Payment
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Orders are processed only after full payment has been successfully received.
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Available payment methods may vary by country or region.
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Customers are responsible for ensuring that their selected payment method is valid and available in their location.
Ellory London reserves the right to refuse or cancel any order in case of suspected fraud or unauthorized transactions.
4. Processing & Delivery
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Processing time: 1–3 business days
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Estimated shipping time: 3–7 business days (depending on destination)
Orders are shipped directly from our international supplier, which may be located outside the European Union, including China.
Delivery times are estimates and may vary due to customs clearance, logistics delays, or external factors beyond our control.
5. Returns & Cancellations
Returns and cancellations are subject to the conditions outlined in our separate Return Policy, which forms an integral part of these Terms & Conditions.
6. Liability
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Ellory London is not liable for loss or damage during shipping if tracking information confirms that the order has been delivered to the address provided by the customer.
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Customers are responsible for ensuring that the shipping address entered at checkout is complete and accurate.
Any errors in the delivery address must be reported within 24 hours after placing the order.
7. Intellectual Property
All content on the Ellory London website, including but not limited to text, images, logos, designs, and graphics, is the exclusive property of Ellory London and may not be copied, reproduced, distributed, or used without prior written permission.
8. Complaints Procedure
If you have a complaint or concern, you may submit it in writing via email to:
Email: info@ellory-london.com
We aim to respond to all complaints within 5 business days.
9. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of the Netherlands, without regard to conflict of law principles.
